FAQs

What are the order processing times?

All orders are processed immediately. Depending on the shipping method, dispatch may take 1 to 2 working days. For some popular or seasonal products, processing may take 3 to 5 working days.

What shipping options are available?

We deliver exclusively within the UK. Delivery times vary from 5 to 21 working days, depending on the chosen courier. Our shipping partners include Royal Mail, Hermes, DPD, Evri, Cainiao, 4PX, and WanbExpress.

What are the shipping costs?

  • Standard Shipping: Free (8 to 21 working days)
  • Priority Shipping: £4.99 (5 to 13 working days)
    Shipping costs are calculated at checkout based on the parcel’s weight and delivery address.

Can I return a product?

Yes, you can return a product within 30 days of receiving it. The item must be unused, in its original packaging, and with all tags attached. Return shipping costs are the customer’s responsibility. For more details, please refer to our Return Policy.

What if my order is damaged or lost?

If your order arrives damaged or you receive the wrong item, please contact us immediately at support@hastingsandthread.co.uk so we can resolve the issue promptly.

Which items are non-returnable?

Perishable goods, personalised items, personal care products, and hazardous materials (e.g., flammable liquids or gases) cannot be returned. Sale items and gift cards are also non-refundable.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number to monitor your delivery progress.

What are the estimated delivery times?

Delivery times range from 5 to 21 working days, depending on the courier and selected shipping option. We strive to ensure the fastest possible delivery.

Can I cancel my order?

You may cancel your order within 14 days of delivery under UK consumer law, provided that the item remains unused, in its original packaging, and with all tags attached.

How can I contact customer service?

Address:

2035 Sunset Lake Road, Newark, DE, 19702, USA

Email:

support@hastingsandthread.co.uk

Opening Hours:

Monday to Friday - 7:00 AM to 4:00 PM (EST)

Our team is available to assist you from Monday to Friday, 7:00 AM to 4:00 PM (Eastern Standard Time). Contact us during these hours for prompt and dedicated support.